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Suddenly in one of my customers, Service Management Automation (SMA) service has stopped. After quick basic infrastructure review (like SQL connection, networking, etc) everything looks good. In event log I observed error with Event ID 2222 and below description:

The service exited. The Runbook Worker Service (rbsvc) service on machine ServerName is not in the current deployment.


After small investigation and troubleshooting, the issue was license expiration (after 180 days running in trial). To fix this issue, just apply System Center license key to SMA using below PowerShell script:

$WebServiceEndpoint = 'https://localhost'
Set-SmaLicense -ProductKey $ProductKey -WebServiceEndpoint $WebServiceEndpoint

To summarize above:

  • Symptom
    • SMA service (rbsvc) does not want to start and generate Event ID 2222
  • Cause
    • License expiration after 180 days of trial
  • Solution

Update Rollup 8 for System Center 2012 R2 (KB3096378) released ! This time new features and bug fixes cover below components:


  1. First test everything in your test or lab environment, before you deploy an Update Rollup in production environment!
  2. Before you deploy UR8, make sure you applied previous UR releases. You need to keep installation order of UR releases. First install previous releases, if you have not already done.
  3. Make sure you will plan right upgrade sequencing in your production environment. Before it, read this TechNet article: Upgrade Sequencing for System Center 2012 R2.

Happy upgrading 🙂